Hundreds of thousands of NatWest and RBS customers were this morning facing banking issues as the company admitted \u201csome\u201d payments were \u201cmissing\u201d from accounts.<\/p>\n
RBS\u2019 press office said a glitch with overnight payment processes had now been fixed though it will take time for transactions to be resolved.<\/p>\n
This issue has affected 600,000 transactions across RBS, NatWest and Ulster Bank. An investigation will begin in due course.<\/p>\n
RBS sought to reassure customers by communicating: \u201cWe will ensure no customers are left out of pocket as a result of this issue\u201d.<\/p>\n
At 07:47 this morning the Natwest Help Twitter account tweeted the following message: \u201cSome Customer payments are missing this morning \u2013 we are investigating this issue as a matter of urgency\u201d.<\/p>\n
A minute later it added: \u201cWe are looking into fixing this ASAP and funds will show as normal once the system is back to normal\u201d.<\/p>\n
Payments including tax credits and disability living allowance are among the payments that have failed to be credited to accounts.<\/p>\n
The group has previously been hit by a major IT meltdown.<\/p>\n
A spokesman for RBS said: \u201cTo any customers concerned about the implications of this issue, we advise them to get in touch with our call centres or come into a branch where our staff will be ready to help.\u201d<\/p>\n
This will be an embarrassment for the group which was fined \u00a356m by regulators after a 2012 software issue left millions of customers unable to access accounts.<\/p>\n
RBS, NatWest, and Ulster Bank customers were affected in June 2012 after problems with a software upgrade. On that occasion, the IT failure affected more than 6.5 million customers in the UK over several weeks.<\/p>\n
The banking group said it had invested hundreds of millions of pounds to improve its computer systems since then.<\/p>\n","protected":false},"excerpt":{"rendered":"
Hundreds of thousands of NatWest and RBS customers were this morning facing banking issues as the company admitted \u201csome\u201d payments were \u201cmissing\u201d from accounts.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/822"}],"collection":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=822"}],"version-history":[{"count":1,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/822\/revisions"}],"predecessor-version":[{"id":823,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/822\/revisions\/823"}],"wp:attachment":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}