HM Revenue & Customs (HMRC) has pledged to never again deal with a private company following the Concentrix disaster, it has been announced.<\/p>\n
Concentrix was dropped as HMRC\u2019s third party contact point after thousands of people on low incomes had their tax credits stopped for bizarre reasons.<\/p>\n
Some claimants were falsely accused of being in a relationship with their parents or living with a previous tenant in their home.<\/p>\n
According to official data, over one million letters were sent to claimants during Concentrix\u2019s reign.<\/p>\n
HMRC\u2019s permanent secretary Jon Thompson told the Treasury Select Committee that his department had \u201cto accept responsibility for what\u2019s happened\u201d.<\/p>\n
He said the work would be taken \u201cback in-house\u201d, and that HMRC would not seek to use private contractors to do similar jobs in the future.<\/p>\n
Mr Thompson said: \u201cWe will not be going back to the market for this kind of work. We will not be going back to the market to seek a third party to help us in any way with the tax credits system committee.\u201d<\/p>\n
He acknowledged that some departments would continue to use third-party staff, but front of house would remain firmly closed to outsiders.<\/p>\n
\u201cThere already is a vast array of work where we work with third parties, but not in what you might call front of house to my knowledge \u2013 in terms of directly interacting with customers. I think this is the only area,\u201d he said.<\/p>\n","protected":false},"excerpt":{"rendered":"
HM Revenue & Customs (HMRC) has pledged to never again deal with a private company following the Concentrix disaster, it has been announced.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1568"}],"collection":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1568"}],"version-history":[{"count":1,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1568\/revisions"}],"predecessor-version":[{"id":1569,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1568\/revisions\/1569"}],"wp:attachment":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1568"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1568"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}