{"id":1336,"date":"2016-06-02T10:29:48","date_gmt":"2016-06-02T10:29:48","guid":{"rendered":"http:\/\/www.bainesjewitt.co.uk\/blog\/?p=1336"},"modified":"2016-06-02T10:29:48","modified_gmt":"2016-06-02T10:29:48","slug":"att-attacks-hmrc-over-inefficient-and-digitally-distracted-customer-service","status":"publish","type":"post","link":"https:\/\/www.bainesjewitt.co.uk\/blog\/att-attacks-hmrc-over-inefficient-and-digitally-distracted-customer-service\/","title":{"rendered":"ATT attacks HMRC over \u2018inefficient\u2019 and \u2018digitally distracted\u2019 customer service"},"content":{"rendered":"<p>The president of the Association of Taxation Technicians (ATT) has criticised HM Revenue &amp; Customs (HMRC) over its \u2018inefficient\u2019 customer service, and called for a complete Government rethink.<!--more--><\/p>\n<p>The news comes shortly after the ATT issued a comprehensive report which examined a number of issues surrounding HMRC\u2019s customer service.<\/p>\n<p>Michael Steed, president of the ATT, labelled HMRC an \u201cinefficient operating tax system\u201d.<\/p>\n<p>Mr Steed pointed towards HMRC\u2019s recent adoption of digital technology as an ongoing burden, arguing that the Taxman was \u201cdigitally distracted\u201d.<\/p>\n<p>\u201cIt is imperative that HMRC ensures that a well-functioning and well-informed service to personal taxpayers is in place before it goes further with digitalisation,\u201d he said.<\/p>\n<p>\u201cA digitally distracted HMRC is focusing so much on the projects related to the future delivery of services that it has evidently been paying far too little attention to the here and now.\u201d<\/p>\n<p>The comments follow recent HMRC confirmation that consultation documents on their controversial Making Tax Digital (MTD) initiative will be postponed until after the June 23 EU Referendum.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The president of the Association of Taxation Technicians (ATT) has criticised HM Revenue &amp; Customs (HMRC) over its \u2018inefficient\u2019 customer service, and called for a complete Government rethink.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[],"_links":{"self":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1336"}],"collection":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/comments?post=1336"}],"version-history":[{"count":1,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1336\/revisions"}],"predecessor-version":[{"id":1337,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/posts\/1336\/revisions\/1337"}],"wp:attachment":[{"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/media?parent=1336"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/categories?post=1336"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bainesjewitt.co.uk\/blog\/wp-json\/wp\/v2\/tags?post=1336"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}